The One Minute Apology

The business classic The One Minute Manager introduced three secrets of management: one minute goal-setting, one minute praisings and one minute reprimands. Told in Ken Blanchard's signature style, this business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.